You can find answers to frequently asked questions here if you have any questions about CCFX's services and
products. Or you can always feel free to contact us.
What kind of real account does CCFX offer?
CCFX offers the MetaTrader4 standard account, which allows clients to trade more than 40 products a
minimum of 0.5 lots on the MetaTrader4 platform.
Can I change my USD live trading account to other foreign currency ones?
Yes, our exchange account is Australian dollar account. We apply for automatic exchange.
Is there any cost to open a trading account?
No cost is needed to open a live trading account. You can become a CCFX trader with a few simple steps :
Click here to access CCFX online registration form
Fill in the relevant details and submit your form
How many live accounts can I possess?
CCFX allows each customer to possess up to one live accounts.
What kind of documents do I need to provide in order to identify my personal information?
Identification documents you need to provide as follows:
A copy of front and back of your personal ID card,
A photo of you holding your personal ID card in front, and
A copy of front and back of the card you may use to process your deposit and withdrawal.
Why do I need to certify my personal information?
After certifying your personal information, you can deposit or withdraw funds through User Center. At the same
time, your User Center will receive additional protection so you can manage your account securely or modify
your personal information.
Are there any restrictions on each withdrawal?
We do not have any restrictions on the number of times or amount of withdrawal, you had better consider the
terms and conditions from your personal bank before withdrawal.
Why did I have not received any funds after I submitted a withdrawal request through User Center?
The payment provided by CCFX will normally take 3 to 7 working days to process your bank account. If you need
any assistance, please contact our customer service staff..
How secure is my fund in my trading account ?
CCFX Market is licensed and regulated by ASIC. Your funds are deposited in the segregated accounts of ANZ Bank,
one of the four largest banks in Australia, in accordance with ASIC client money rules. We commit to full
transparency that all funds you deposited are completely separated from the company's operating funds and will
not be used for other benefits except as a margin for financial market tradings.
How can I start trading on CCFX platform?
With a few simple steps, you can start trading on CCFX:
Register for a live trading account through the CCFX Online Registration Form. System will send an email
containing account login information, platform download link & deposit guidelines to your email box.
Transfer money to our public account, note your trading account, and send an email to apply for deposit.
Which products can I trade on the trading platform?
We offer over 40 spot products covering currency pairs, precious metals, energy and indices. You can view the
product details here.
How can I calculate the profit and loss of each order?
You can calculate the profit/loss by the following formula:
profit/loss = lots x (close price – open price)
What is margin ratio?
The margin ratio refers to the ratio of current equity to margin used by all open positions in the account,
where :
current equity = account balance + profit/loss of open positions
margin ratio = current equity / margin used x 100%
The system may trigger a mechanism that all open positions in the account would be forced to close at market
price as long as the margin ratio is kept under 30%.
CCFX does not limit any forms of normal trading. However, our risk control department will reserve the rights
for determining and interpreting the definitions of normal transactions.
How long can I keep the open position in my account?
You can continue to hold positions according to your financial needs as long as the current margin ratio is
kept at least 80% of margin requirement, and the trading products provided by CCFX will be automatically
renewed daily.
What will happen if my open positions are carried over into the next day?
Each order will be charged for swap in terms of US dollars at 6:00 a.m. (Beijing Time zone: GMT+8) on each
trade day if open positions are carried over into the next day. Click here to learn more.
Does CCFX provide trading signals for clients’ reference?
We do not provide any trading signals or market strategies for your aim of order execution.
We strongly recommend investors to seek advice from independent financial adviser for your
investment objectives before trading.
What is User Center?
The user center is the management platform of customer’s live account. You can manage your account's
information in the User Center such as deposits, withdrawals, transfers, equity and transaction report reviews.
What can I do if I forget my login password?
You can click the Forgot Password on the login page in the User Center to get an email to reset your account
password, or contact our staff for assistance.
How can I modify my personal information of my trading account?
You can send an email to customer service at [email protected] to request for modification of account
information, or directly contact the online staff.
Which type of financial broker does CCFX belong?
CCFX is an STP type broker (Straight Through Processing) which means quotes we provide come from liquidity
providers, and the customer's cumulative orders enter the foreign exchange market.
Is CCFX licensed and regulated under legal scheme or committee?
CCFX MARKET PTY LTD (“CCFX MARKET” or “CCFX 成汇”) is a limited company incorporated
under the laws of Australia with registration number 607 000 779. The company is registered and regulated by
the Australian Securities and Investments Commission(ASIC). (License NO. :480291)
Margin trading (Forex/CFD) is highly risky and does not apply to all investors. The loss may exceed your
initial investment. Please read the full risk warning to ensure that you fully understand the risks involved.
In addition, we recommend that you consult with an independent consultant to ensure that you fully understand
the risks involved before trading.
The risk of loss in leveraged (Forex/CFD Contract) trading can be substantial, may not be suitable to all
type of investors. Investors may sustain losses in excess of Investors’ initial margin funds. Please read
the entire risk disclosure statement to ensure you are fully understood the potential risk. In addition,
we strongly recommend investors to seek advice from independent financial adviser for the risk disclosure
statement and investment objectives.
Handbook
Products
CCFX's MetaTrader4 platform provides various spot products specializing in currency pairs, precious metals and
stock indexes. You can view CCFX product details here.
Trading schedule
We offer trading service 24 hours a day, five days a week from 6 am on Monday to 4 am on Saturday (GMT+8). Some
instruments such as precious metals and index CFD products will be closed at specified time sessions every day.
You can click here to view CCFX trading product in details.
Fee
CCFX makes a profit by the spread of quotes ,as well as swaps caused by any open positions carried over into
the next day if applicable. Simply speaking, the spread is the customer's only transaction cost without any
consideration of charge for swap corresponding to specified swap rate.
If customers choose to deposit or withdraw funds via wire transfer, they may need to pay the bank fees
involved. CCFX will not charge an additional wire transfer fee.
Deposit and withdrawal
CCFX will support the deposit and withdrawal of funds through Bitcoin or wire transfer in USD.
You can log in to the User Center to submit a withdrawal request.
Please click here for details of CCFX Fund Access.
Pending Order execution
The MetaTrader4 platform provided by CCFX is supported by trading in the following forms:
Market order
Orders executed at the current best market price.
Take-profit order
For an existing order, a closing price that is more favorable than the current market price is set. When the
market price moves to a more favorable direction or exceeds the price, the system will automatically proceed to
take profit according to the specified price at that time.
Stop-loss order
For an existing order, a closing price that is inferior to the current market price is set. When the market
price moves toward the unfavorable direction of the order and reaches or exceeds the price, the system will
automatically complete the transaction to stop loss according to the specified price at that time.
Pending order
On the current day (6 am to 6 am on the day of Beijing time) or 90 days, set certain conditions for the system
to automatically execute the order:
- Buy Limit: A buy pending order at the price below the current market price
- Buy Stop: A buy pending order at the price above the current market price.
- Sell Limit: A sell pending order at a price above the current market price.
- Sell Stop: A sell pending order at the price below the current market price.
Tracking stop loss order
The stop price set by the trader for the market order can be automatically adjusted. When the market price
moves in a favorable direction, the stop price will also go in the same direction, and keep a certain distance
from the market price (set by the trader) to move when the market.When the price moves in an unfavorable
direction, the stop price remains unchanged. When the market price continues to move in an unfavorable
direction and reaches the set stop price level, the order's stop loss setting will be executed.
Hedges
With the MetaTrader4 platform provided by CCFX, you can also trade the same product in both directions (long
and short).
Stop orders cannot limit the loss of an account.
Forced closing rule
At CCFX, order execution needs to fulfill 100% margin requirement, and 30% or above of margin requirement for
maintaining the order.
To prevent your account from losing greater than your capital invested during tremendous market fluctuation,
CCFX Trading System will monitor all positions in real time, and trigger a mechanism that, all positions are
automatically forced to close at current market prices if margin level no longer achieves 30% or above of the
margin requirement for maintaining the open positions.
The forced closing mechanism is automatically executed by the system without further notice.
Swap
At 6 am Beijing time on each trade day, CCFX will automatically renew all open positions and overnight interest
will be executed at this time. The charge or payment of overnight interest depends on the direction of your
trade order and the interest rate involved in trading the product. You can click here to find out the CCFX
overnight interest offer.
CCFX sets the maximum trading volume for each order to 30 lots.
We have no restrictions on the total volume of position of an account. As long as the margin is sufficient, you
can achieve the desired volume through multiple orders. However, CCFX may reserve the right to limit the total
size of your trading account to minimize the risk of trading.
Account report
You can view or save your account report on the Account History tab of the Metatrader4 platform.
The risk of loss in leveraged (Forex/CFD Contract) trading can be substantial, may not be suitable to all type of investors. Investors may sustain losses in excess of Investors’ initial margin funds. Please read the entire risk disclosure statement to ensure you are fully understood the potential risk. In addition, we strongly recommend investors to seek advice from independent financial adviser for the risk disclosure statement and investment objectives. Risk disclosure statement
Working dayMonday to Friday08:00 – 22:00
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